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Speaker Series

BioProtection on YouTube.  
This is a series of videos documenting the preparation of several hospitals as they prepare for Ebola and Possible MERS in Canada. They will be accompanied by Slide Shares.

 Protected Code Blue Sunnybrook Hospital, Toronto Canada  

University Health Network Orientation to Ebola Personal Protection for Staff.



Who's in Charge? Spokespeople and Crisis Communications
Presenter: Maureen Taylor


Maureen Taylor is a graduate of the inaugural class of Physician Assistants at McMaster University in Hamilton, Ontario.  She is currently an Associate Clinical Professor in the PA program at McMaster University and practices as a PA in one of Canada’s busiest Emergency Departments at Sunnybrook Health Sciences Centre in Toronto.  Prior to her studies as a PA, Maureen was the National Medical/Health Reporter for the Canadian Broadcasting Corporation.   A journalist for more than 25 years, she has worked as a reporter, producer, radio and television host at both the CBC and TVOntario.  At The National, Maureen was the lead reporter on many important medical news stories, including SARS, the controversy over HRT, and the listeria contamination of Maple Leaf Foods.  Maureen is a two-time Gemini award nominee, and a 3-time winner of CMA/CNA awards for excellence in health reporting.   
She is back at the CBC these days periodically to give her insights into medical and health news. 

Social Media: should they be used in healthcare crisis?
Guest presenter: Melissa Agnes


Melissa Agnes, President and co-founder of Agnes + Day, has developed an international reputation for crisis management, planning and training by helping large global brands prevent and manage a wide range of corporate issues and crises. Her client list includes Fortune 500 companies, as well as public, private and not-for-profit organizations.

Rumours and crisis: Can you use rumours to your advantage?
Guest presenter: Gerald Baron


Gerald Baron blogs at and for Emergency Management magazine. He is a frequent speaker at national public relations and industry conferences including presenting the PRSA national teleseminar on Pandemic Communications. Mr. Baron has written several books, including Now is Too Late2: Survival in an Era of Instant News, published in 2006. His latest work is the OnePage Crisis Communication Playbook, a simple, but comprehensive guide to crisis and emergency communication in a hyper-networked world.



Psychological Casualties – 9.2 on the Richter Scale! 
Presenter: Perry Goertzen


Session covers his experiences from flood to explosions to the Haiti Earthquake.
Perry Goertzen works at BC Children's Hospital as a critical care social worker, as well as in the mental health unit at Abbotsford Regional Hospital and Cancer Centre. 
Previously, he worked as a Crisis Intervention Worker in several emergency departments across the country, and while living in the Toronto-area, he served on the Psychosocial Health Team for the province's Emergency Medical Assistance Team (E.M.A.T.).  Over the course of his career, Perry has developed passion, experience, and extensive training in the domain of disaster and emergency response, including participating as a subject-matter expert in various disaster response programs, involvement on emergency preparedness committees, and deployments to various disasters such as floods, explosions and earthquakes. Currently, Mr. Goertzen serves under the auspices of the Disaster Psychosocial Services (D.P.S.) Program in British Columbia via B.C.'s Health Emergency Management Unit. One of Mr. Goertzen's most rewarding experiences as a disaster response mental health specialist was to work with the ACTS World Relief agency in Haiti following the country's mass-casualty earthquake in 2010. Perry is very excited to be participating in the C.B.R.N.E. Collaborative project and is thrilled that you are joining him in this exciting new venture.

Families Separated by a Community Crisis. How hospitals and other re-unite them.
Presenter: Alan Dick

Alan gives practical advice on how to support families looking for loved ones at hospitals.
Alan Dick has 21 years experience as a social worker and is currently with Sunnybrook Health Science Centre in Toronto, Ontario. Alan’s interest in disaster response was developed through a variety of psychosocial response training programs, but it was the opportunity to respond to the 9/11 attack in New York that got his interest locked in. For this event, Alan was honoured to work for the National Organization for Victims Assistance (NOVA) with the families impacted by the tragedy, including accompanying them to the Ground Zero. He  is the PS end-user lead for the CBRNE Collaborative and PS Supervisor for Ontario’s Emergency Medical Assistance Team.  Alan is considered a subject matter expert with regards to the psychosocial issues involved in hospital responses to major incidents including mass casualty incidents.



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